Support
How can we help?
Email support@astuzo.ca and a real person will get back to you. Tell us which device you use and, if it’s about a session, roughly when it happened.
Support topics
Getting Astuzo
Astuzo is in pilot and not in the App Store or Google Play yet. Join the waitlist and we’ll email you when it’s ready.
Subscriptions and cancelling
Subscriptions are managed by the store you bought through. On iPhone or iPad: Settings, tap your name, then Subscriptions. On Android: open Google Play, tap your profile icon, then Payments and subscriptions. Refunds follow Apple’s or Google’s refund policy. Pricing details.
Deleting your account
In the app, open the parent area and choose Delete account. Or email support@astuzo.ca from the address on your account. Deleting your account deletes your children’s profiles and session history. Deleting the app alone doesn’t cancel a subscription, so cancel it in the store too.
Privacy questions and requests
To ask what information we hold, correct it, or have it deleted, email support@astuzo.ca. Read the privacy policy for details.
Report a safety concern
If Spark ever says something that worries you, email support@astuzo.ca with “Safety” in the subject line and the date and time of the session. We treat these reports as a priority.
Spark got something wrong
AI tutors can make mistakes. Tell us what the question was and what Spark said, and we’ll look into it. It helps us make Spark better for every family.
Looking for something else? Try the FAQ, or read the terms of use.